ROX Escape Experience, located at Winselingseweg 41, 6541 AH, Nijmegen, is responsible for the processing of personal data as outlined in this privacy statement.

Visitors to our website can make use of it without an account. However, when making a reservation, requesting a quote, purchasing a gift card, or using the contact form on this website, we process privacy sensitive information, also known as personal data.

We strive to handle your personal data as carefully as possible, and we adhere to the requirements of privacy legislation. This means, for example, that we:

Through this privacy statement, we clearly specify the purposes for which we process your personal data; We never ask for more information than necessary; We have taken appropriate technical and organizational measures to ensure the security of your personal data; We do not disclose your personal data to third parties unless it is absolutely necessary for the functioning of these purposes; We ensure that our security is in order and take immediate action if necessary; We will take immediate action if you request us to delete your personal data.

As ROX Escape Experience, we are responsible for processing your personal data. If, after reviewing our Privacy Policy, you have any questions or wish to contact us, you can do so using the contact details at the bottom of this document.

The purpose and legal basis for processing personal data
ROX Escape Experience processes your personal data for the following purposes:

The processing of your payment;
Sending our newsletter;
To call or email you if necessary to perform our services;
To inform you about changes to our services and products;
To deliver goods and services to you;
To analyze your behavior on the website in order to improve the website and tailor the range of products and services to your preferences.
Personal data we process
ROX Escape Experience processes your personal data because you use our services and/or because you have provided these details to us yourself.

Below is an overview of the personal data we may ask for depending on the situation:

First and last name
Date of birth
Address details
Phone number
Email address
Invoice details
IP address
Details about your activities on our website
Details about your browsing behavior across different websites (e.g., because this company is part of an advertising network)
Internet browser and device type

Special and/or sensitive personal data we process
Our website and/or service does not intend to collect data about website visitors who are younger than 16 years old, unless they have permission from their parents or guardians. However, we cannot verify whether a visitor is older than 16. We encourage parents to be involved in their children’s online activities to prevent data from being collected about children without parental consent. If you are convinced that we have collected personal data about a minor without that consent, please contact us via the contact details at the bottom of this document, and we will delete this information.

Automated Decision-Making
ROX Escape Experience does not make decisions based solely on automated processing that could have significant consequences for individuals. These are decisions made by computer programs or systems, without human intervention (for example, by a ROX Escape Experience employee). ROX Escape Experience uses the following computer programs or systems: onlineafspraken.nl, MailChimp, Google tools.

Sharing Personal Data with Third Parties
ROX Escape Experience only shares your personal data with third parties when it is absolutely necessary for the functioning of certain features on the website. For example, when making a reservation. This reservation is processed through the online reservation system of OnlineAfspraken.nl, with whom a data processing agreement has been signed, ensuring compliance with regulations.

We will never disclose your personal data to other parties, unless this is required by law.

How Long We Retain Personal Data
ROX Escape Experience will not retain your personal data longer than strictly necessary to fulfill the purposes for which the data was collected, or as required by law.

Cookies or Similar Technologies We Use
ROX Escape Experience uses functional, analytical, and tracking cookies. A cookie is a small text file that is stored in your browser on your computer, tablet, or smartphone during your first visit to this website. ROX Escape Experience uses cookies with purely technical functionality. These ensure that the website works properly and, for example, remember your preferred settings. These cookies are also used to help the website function correctly and to optimize it. In addition, we place cookies that track your browsing behavior so we can offer customized content and advertisements.

During your first visit to our website, we informed you about these cookies and asked for your permission to place them. You can opt out of cookies by setting your internet browser to no longer store them. You can also delete all information previously stored via your browser settings.

Accessing, Modifying, or Deleting Your Data
You have the right to view, correct, or delete your personal data. In addition, you have the right to withdraw your consent to data processing or to object to the processing of your personal data by ROX Escape Experience. You also have the right to data portability. This means you can submit a request to us to send the personal data we have about you in a computer file to you or another organization of your choosing.

You can submit a request to access, correct, delete, or transfer your personal data, or a request to withdraw your consent or object to the processing of your personal data using the contact details at the bottom of this document.

To ensure that the request for access is made by you, we ask you to include a copy of your identity document with your request. In this copy, please black out your photo, MRZ (machine-readable zone, the strip of numbers at the bottom of the passport), passport number, and Citizen Service Number (BSN). This is to protect your privacy. We will respond to your request as soon as possible, but within four weeks.

How we protect personal data
ROX Escape Experience takes the protection of your data seriously and implements appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure, and unauthorized modification. If you believe your data is not properly secured or if there are signs of misuse, please contact us.

Do you have a complaint?
If you have a complaint about the processing of your personal data, we encourage you to contact us directly. If we cannot resolve the matter together, we understand this can be frustrating. You always have the right to file a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens), the regulatory authority for data privacy in the Netherlands.

Contact details
ROX Escape Experience
🌐 http://www.roxescape.nl
📍 Winselingseweg 41, 6541 AH, Nijmegen
📞 024 – 202 4019

Mark Smolenaars is the Data Protection Officer (Functionaris Gegevensbescherming) of ROX Escape Experience.
He can be reached at 📧 mark@roxescape.nl

Privacy Policy last updated: October 21, 2022